Mediasonic Mediasonicinc Warranty Player Device Mediaplayer Media Player Ebay Paypal

Thank you so much for finally getting back to me with a REAL response. I went and purchased another media device from mediasonicinc to get the information I was looking for as Ebay did nothing but give me the run around just as the seller and mfg did. What is unfortunate now at this point is that the phone number is an international call for me and I am going to write this off as a bad learning experience. It is not right to have a shipping address and facility in the USA doing business here and NOT have a local phone number that is not an international call. That probably doesn't mean much to you Ebay but for the average consumer, they cannot afford to make those calls. To make that call and go thru everything else, it just makes sense to purchase a NEW one as that is the cheapest option for me. They must count that factor in when selling on your site. He might as well be in China or effectively anyplace else for that matter! Looking at the address on google earth for mediasonicinc, it appears he sits on a peninsula just about a block from the Canadian border. He is indeed in USA shipping but not the phone! I have been using ebay for 8 years now and am considering deleting my account and publishing this experience on the web via multiple free hosting web pages, as many as I can sign up for to share my perspective of what Ebay is really about when it matters the most. http://www.freewebs.com/ih82bl84f1/ grrrrrrr :( -------------------------------------------------- From: "eBay Customer Support" Sent: Wednesday, January 21, 2009 2:44 PM To: "stephan cloutier" Subject: FD91001 Your recent email to eBay's Trust and Safety Department (KMM314908053V50402L0KM) > Dear Stephan, > > Thank you for writing eBay in regard to 130254253403 (Mediasonic > HM2-U2TV Media Player MPEG 4 Divx DVD USB 2). I gather from your > previous emails that you've had a problem with this transaction and > would like to ask for the contact information of your seller. > > Stephan, please accept my apologies if it took this long for us to send > you the necessary information in order to resolve your concern. Since > I've already gotten ahold of your email, I'd be glad to help you by > giving you more information so that you can quickly settle the matter. > > I definitely understand your concern, Stephan and I'm sorry for the > inconvenience this situation has caused since you're unable to use the > item that you purchased because it has stopped working. I'll be glad to > give you more information about this matter to free you from your > worries. > > As you requested, contact information for your transaction partner has > been sent. You'll get it soon in another email. At the same time, a copy > of that email, which also contains your contact information, will be > sent to your transaction partner. > > Although this listing ended more than 45 days ago, you may still be > covered by PayPal buyer protection services if it's been less than 45 > days since you actually sent payment. If you used PayPal, PayPal Buyer > Protection covers up to the full purchase price and original shipping > charges on eligible purchases. To check the coverage for this purchase, > see the "Buy Safely" section of the item page. To get a reimbursement, > you need to file a complaint with PayPal. To find out more and open a > dispute: > 1. Log in to your PayPal account. > 2. Click "Resolution Center" at the top of the page. > 3. Click the "Report a Problem" link. > 4. Select "Item dispute," click the "Continue" button, and follow the > prompts to open the dispute. > > PayPal takes all buyer complaints very seriously. It tracks, and will > investigate, any purchase in which PayPal was used. Even if you aren't > eligible for a refund this time, your efforts could help other eBay > members avoid similar problems with this seller. > > For eligibility requirements go to: > https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside#pbp-policy > > To file a complaint or learn about PayPal Buyer Protection: > http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/protections-buyer-outside > > > eBay Buyer Protection: > http://pages.ebay.com/help/tp/isgw-buyer-protection-steps.html > > I understand your frustration regarding this matter and apologize for > the inconvenience it caused you. > > Sincerely, > Elaine T. > > eBay Customer Support You already said you would send me his telephone to call him ....... why are
you repeating all this and making it more difficult for me to have to
respond to yet another email!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! His damned
info is not available to me!!!!!!!!! Are you soooooo thick headed? See :
http://sites.google.com/site/mediasonicincsite/ to fins out just how
responsive he is after he has received his money! You already told me :

Yes, please send me the phone number of this deadbeat seller who refuses to
provide the warranty for the product he blatantly advertises on your website
almost continuously. He certainly doesn't answer emails back from his ebay
site or from the store site on the internet! YOU SHOULD NOT ALLOW THIS
PRODUCT TO BE SOLD ON YOUR SITE AS IT SERVES TO MAKE YOU LOOK BAD ALSO!

--------------------------------------------------
From: "eBay Customer Support" <rswebhelp@ebay.com>
Sent: Friday, January 16, 2009 10:25 AM
To: "stephan cloutier" <ih82bl84f1@hotmail.com>
Subject: FD91001 Your recent email to eBay's Trust and Safety Department
(KMM314577513V19454L0KM)

> Dear Stephan,
>
> Thank you for writing eBay in regard to item number 130254253403
> (Mediasonic HM2-U2TV Media Player MPEG 4 Divx DVD USB 2) that you
> purchased from "mediasonicinc". I understand that you would like to use
> the warranty of the item you purchased since it stopped working. You
> mentioned that you would like a replacement. I recognize your situation
> and I'm sorry that you've had such difficulty with this transaction.
>
> Unfortunately, because this listing ended more than 60 days ago, it's
> too late to open a case. Buyers' Resolution Center cases have to be
> opened between 10 and 60 days after the end of the listing. You can
> learn more about opening cases here:
> http://pages.ebay.com/help/buy/item-not-received.html
>
> -- First try talking to the seller
> I'd try calling the seller if you haven't already done that. Please
> reply to this email and ask for the seller's phone number. (Since the
> listing ended over 90 days ago you won't be able to get the seller's
> contact information from the site.)
>
> -- Note --
> At the same time that we send you the seller's contact information,
> we'll also send the seller your contact information.
>
> If you can't resolve this with the seller, I suggest you submit a mail
> fraud complaint or contact PayPal or your credit/debit card issuer.
>
> -- Submit a mail fraud complaint
> If the item was sent through the U.S. mail, you can submit a mail fraud
> complaint. You can find a mail fraud complaint form here:
> http://www.usps.com/postalinspectors/fraud/
>
> -- Contact PayPal or your credit or debit card issuer
> If you paid through PayPal, you can contact PayPal Customer Service.
> Unfortunately, your purchase may not be eligible for a refund if the
> payment was sent more than 45 days ago. But even so, PayPal takes all
> buyer complaints very seriously. Your report may help other eBay members
> avoid similar problems. To get in touch with PayPal Customer Service, go
> to:
> https://www.paypal.com/ewf/f=default
>
> If you paid for this item with a credit or debit card, please contact
> your card issuer immediately. Most credit card companies provide
> protection against online fraud.
>
> I understand your frustration regarding this matter and apologize for
> the inconvenience it caused you.
>
> Sincerely,
> Alwin B.
>
> eBay Customer Support
>
> Original Message Follows:
> -------------------------
>
> Item number was 130254253403. Obviously you cannot do anything about it
> now
> as for replacing the unit except this item should NOT be sold on ebay
> advertising there is a 1 year warranty as neither the seller nor the mfg
> are
> willing to back there product as claimed! That IS false advertising! I
> had
> emailed the seller twice and also twice the mfg from
> http://www.mediasonicinc.com/store/ at the bottom of page has contact
> link.
> I know better now than to purchase from ebay for any "new" products
> advertising any warranty of any type. At least with a "used" item I
> better
> know what to expect! I certainly did not get my monies worth!
>
> --------------------------------------------------
> From: "eBay Customer Support" <rswebhelp@ebay.com>
> Sent: Monday, January 12, 2009 1:39 AM
> To: "stephan cloutier" <ih82bl84f1@hotmail.com>
> Subject: DB90012 Your recent email to eBay's Trust and Safety Department
>
> (KMM314272590V42326L0KM)
>
>> Dear Stephan,
>>
>> Thank you for writing eBay in regard to the item that you purchased.
>>
>> I'd really like to help you, but I don't see an eBay transaction on
> file
>> that matches the information you provided. Please reply to this email
>> and include the item number in your message.
>>
>> If you don't have the item number, please provide whatever information
>> you have, such as:
>>
>> -- Seller's user ID
>> -- Date the listing ended
>> -- Listing title or a brief description of the item
>>
>> Please note that some options for resolving problems are available for
> a
>> limited time only. I recommend that you review the information about
>> contacting your seller and filing disputes you'll find on this page:
>>
>> http://pages.ebay.com/help/buy/protection-programs.html
>>
>> -- Note --
>> If you bought this item "outside of eBay" -- that is, directly from
> the
>> seller -- it won't be eligible for eBay buyer protection.
>>
>> -- Related Link --
>> Offers to Buy or Sell Outside of eBay:
>>
>> http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html
>>
>> Strephan, I apologize for the inconvenience it caused you. If you need
>> further assistance, please don't hesitate to reply to this email and
> let
>> us know.
>>
>> Sincerely,
>> Calder
>>
>> eBay Customer Support
>>
>> =====================================================
>> If responding, please include a copy of this message.
>> =====================================================
>>
>> Whether you're new to eBay or an experienced buyer and seller, the
> eBay
>> Security & Resolution Center can help you protect yourself on eBay and
>> online. For more information, please click the "Security Center" link
> at
>> the bottom of most eBay pages.
>> _____________________________________________
>>
>> For our latest announcements, please check:
>>
>> http://www2.ebay.com/aw/announce.shtml
>> _____________________________________________
>>
>>
>> Original Message Follows:
>> -------------------------
>>
>>
>> From: stephan cloutier <ih82bl84f1@hotmail.com>
>> To:      eBay Customer Support <rswebhelp@ebay.com>
>> Subject: RC=CU0281 Other [#US 100771T ?01 ]
>>
>>
>> Form Message: %12200% 031800
>> D_ID010820091611D_ID/W_ID162368878W_ID/S_ID000S_ID
>> Subject: RC=CU0281 Other [#US 100771T ?01 ]
>>
>> User Feedback: 29
>> User State: ?01
>>
>>
>> Browser info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
> SLCC1;
>> .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
>>
>> Help Contact Us Next Gen > Other
>>
>> Message: I contacted the seller on 2 occasions about a month ago.
> After
>> not hearing back and feeling I got screwed by the seller in not
>> providing the support they claim in the sale, I then on 2 occasions
> have
>> contacted the mfg without a response from them either. This product
>> should be banned from eBay and the sellers also. I did not keep copies
>> of the sellers emails I sent but this is what I sent to the mfg.:
>>
>>
>> Mediasonic Enterprises
>> #200 2268 No. 5Rd Richmond
>> Canada V6X 2T1
>> 1604-276-1619
>> Fax: 1-604-276-1838
>>
>>
>>
>> First sent on 12/31/2008
>>
>> I purchased the Mediasonic HM2-U2TV on 9/15/2008 and it has cease
>> working. It no longer connects to my computer or the television. It
>> began doing it intermitently and now has altogether ceased working on
>> either device. I tried a different hard drive in to check if that was
>> the problem but that did not fix it. Both drives I have tried in it
> work
>> and tested fine. I tried it on my friends computer and television and
>> neither would it work there. I would like a replacement for it at your
>> earliest possible convienence as when it was working, it was working
>> great and I loved the convienence of it very much. My invoice number
>> from Mediasonic #200 - 2268 No. 5 Road Richmond B.C. V6X 2T1 is
> Invoice
>> # 8091510 with GST# 85191 1735
>>
>>
>>
> ........................................................................
>> ...........................................
>> 01/05/2009
>>
>> Why is your email address obscured by using a web form so the
> originator
>> cannot use thier email client to contact you?
>>
>> Why doesn't the eBay seller respond either to emails?
>>
>>
>

--------------------------------------------------
From: "eBay Customer Support" <cswebhelp@ebay.com>
Sent: Sunday, January 18, 2009 5:05 PM
To: "stephan cloutier" <ih82bl84f1@hotmail.com>
Subject: RE:Re: FD91001 Your recent email to eBay's Trust and Safety
Department    (KMM117727141V16246L0KM)

> Dear stephan,
>
> Thank you for writing eBay in regard to seller not responding to your
> emails.
>
> I understand your query and will be glad to assist you with appropriate
> information.
>
> I would like to inform you that under most circumstances a seller does
> respond to buyers with their questions as this is an important factor in
> selling his/her item. Please know, that the Seller might not have
> responded to you for legitimate reasons, such as a computer failure or
> an unexpected emergency. For these reasons, it is always a good idea to
> make every effort to contact the Seller by email or telephone. you may
> consider contacting the seller by phone and speak to him or her
> personally and explain your situation. Most often a phone call is the
> best way to inform your trading partner about the problems you're
> experiencing, which will then help them in responding back faster and
> more efficiently. I would personally like to recommend that at this
> point, I'd try calling the seller. Often, members can work out issues by
> talking to each other directly.
>
> Here's how to get the seller's contact information:
>
> 1. Click the "Advanced Search" link at the top of any eBay page.
> 2. Click the "Find Contact Information" link in the box on the left.
> 3. Enter the seller's user ID and the item number.
> 4. Click the "Search" button.
>
> We'll send you an email with the seller's contact information, including
> phone number. At the same time, we'll also send an email to the seller
> with your contact information.
>
> If, after several tries, you still can't get in touch with the seller,
> please file a report with us. Here's how to do that:
>
> 1. Click "Help" at the top of most eBay pages.
> 2. Click the "Contact Us" link on the left. You may be asked to sign in.
>
> 3. Select the "Send us email" tab. Select the options that best match
> your concern.
> 4. Enter your message in the space provided.
>
> Also only in case if you are involved an transaction with the seller
> then it is always a good idea to make every effort to contact the Seller
> by telephone. You can request his or her name, telephone number at the
> "Find Contact Information" page on the following page:
>
> http://search.ebay.com/_W0QQtZvbQQsofindtypeZ9
>
> It is my pleasure to assist you. Thank you for choosing eBay.
>
> Sincerely,
> Brenda C
>
> eBay Customer Support
> _____________________________________________
>
>
>
> -----------------------------------------------------------
>
> Yes, please send me the phone number of this deadbeat seller who refuses
> to
> provide the warranty for the product he blatantly advertises on your
> website
> almost continuously. He certainly doesn't answer emails back from his
> ebay
> site or from the store site on the internet! YOU SHOULD NOT ALLOW THIS
> PRODUCT TO BE SOLD ON YOUR SITE AS IT SERVES TO MAKE YOU LOOK BAD ALSO!
>
>
> --------------------------------------------------
> From: "eBay Customer Support" <rswebhelp@ebay.com>
> Sent: Friday, January 16, 2009 10:25 AM
> To: "stephan cloutier" <ih82bl84f1@hotmail.com>
> Subject: FD91001 Your recent email to eBay's Trust and Safety Department
>
> (KMM314577513V19454L0KM)
>
>> Dear Stephan,
>>
>> Thank you for writing eBay in regard to item number 130254253403
>> (Mediasonic HM2-U2TV Media Player MPEG 4 Divx DVD USB 2) that you
>> purchased from "mediasonicinc". I understand that you would like to
> use
>> the warranty of the item you purchased since it stopped working. You
>> mentioned that you would like a replacement. I recognize your
> situation
>> and I'm sorry that you've had such difficulty with this transaction.
>>
>> Unfortunately, because this listing ended more than 60 days ago, it's
>> too late to open a case. Buyers' Resolution Center cases have to be
>> opened between 10 and 60 days after the end of the listing. You can
>> learn more about opening cases here:
>> http://pages.ebay.com/help/buy/item-not-received.html
>>
>> -- First try talking to the seller
>> I'd try calling the seller if you haven't already done that. Please
>> reply to this email and ask for the seller's phone number. (Since the
>> listing ended over 90 days ago you won't be able to get the seller's
>> contact information from the site.)
>>
>> -- Note --
>> At the same time that we send you the seller's contact information,
>> we'll also send the seller your contact information.
>>
>> If you can't resolve this with the seller, I suggest you submit a mail
>> fraud complaint or contact PayPal or your credit/debit card issuer.
>>
>> -- Submit a mail fraud complaint
>> If the item was sent through the U.S. mail, you can submit a mail
> fraud
>> complaint. You can find a mail fraud complaint form here:
>> http://www.usps.com/postalinspectors/fraud/
>>
>> -- Contact PayPal or your credit or debit card issuer
>> If you paid through PayPal, you can contact PayPal Customer Service.
>> Unfortunately, your purchase may not be eligible for a refund if the
>> payment was sent more than 45 days ago. But even so, PayPal takes all
>> buyer complaints very seriously. Your report may help other eBay
> members
>> avoid similar problems. To get in touch with PayPal Customer Service,
> go
>> to:
>> https://www.paypal.com/ewf/f=default
>>
>> If you paid for this item with a credit or debit card, please contact
>> your card issuer immediately. Most credit card companies provide
>> protection against online fraud.
>>
>> I understand your frustration regarding this matter and apologize for
>> the inconvenience it caused you.
>>
>> Sincerely,
>> Alwin B.
>>
>> eBay Customer Support
>>
>> Original Message Follows:
>> -------------------------
>>
>> Item number was 130254253403. Obviously you cannot do anything about
> it
>> now
>> as for replacing the unit except this item should NOT be sold on ebay
>> advertising there is a 1 year warranty as neither the seller nor the
> mfg
>> are
>> willing to back there product as claimed! That IS false advertising! I
>> had
>> emailed the seller twice and also twice the mfg from
>> http://www.mediasonicinc.com/store/ at the bottom of page has contact
>> link.
>> I know better now than to purchase from ebay for any "new" products
>> advertising any warranty of any type. At least with a "used" item I
>> better
>> know what to expect! I certainly did not get my monies worth!
>>
>> --------------------------------------------------
>> From: "eBay Customer Support" <rswebhelp@ebay.com>
>> Sent: Monday, January 12, 2009 1:39 AM
>> To: "stephan cloutier" <ih82bl84f1@hotmail.com>
>> Subject: DB90012 Your recent email to eBay's Trust and Safety
> Department
>>
>> (KMM314272590V42326L0KM)
>>
>>> Dear Stephan,
>>>
>>> Thank you for writing eBay in regard to the item that you purchased.
>>>
>>> I'd really like to help you, but I don't see an eBay transaction on
>> file
>>> that matches the information you provided. Please reply to this email
>>> and include the item number in your message.
>>>
>>> If you don't have the item number, please provide whatever
> information
>>> you have, such as:
>>>
>>> -- Seller's user ID
>>> -- Date the listing ended
>>> -- Listing title or a brief description of the item
>>>
>>> Please note that some options for resolving problems are available
> for
>> a
>>> limited time only. I recommend that you review the information about
>>> contacting your seller and filing disputes you'll find on this page:
>>>
>>> http://pages.ebay.com/help/buy/protection-programs.html
>>>
>>> -- Note --
>>> If you bought this item "outside of eBay" -- that is, directly from
>> the
>>> seller -- it won't be eligible for eBay buyer protection.
>>>
>>> -- Related Link --
>>> Offers to Buy or Sell Outside of eBay:
>>>
>>> http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html
>>>
>>> Strephan, I apologize for the inconvenience it caused you. If you
> need
>>> further assistance, please don't hesitate to reply to this email and
>> let
>>> us know.
>>>
>>> Sincerely,
>>> Calder
>>>
>>> eBay Customer Support
>>>
>>> =====================================================
>>> If responding, please include a copy of this message.
>>> =====================================================
>>>
>>> Whether you're new to eBay or an experienced buyer and seller, the
>> eBay
>>> Security & Resolution Center can help you protect yourself on eBay
> and
>>> online. For more information, please click the "Security Center" link
>> at
>>> the bottom of most eBay pages.
>>> _____________________________________________
>>>
>>> For our latest announcements, please check:
>>>
>>> http://www2.ebay.com/aw/announce.shtml
>>> _____________________________________________
>>>
>>>
>>> Original Message Follows:
>>> -------------------------
>>>
>>>
>>> From: stephan cloutier <ih82bl84f1@hotmail.com>
>>> To:      eBay Customer Support <rswebhelp@ebay.com>
>>> Subject: RC=CU0281 Other [#US 100771T ?01 ]
>>>
>>>
>>> Form Message: %12200% 031800
>>> D_ID010820091611D_ID/W_ID162368878W_ID/S_ID000S_ID
>>> Subject: RC=CU0281 Other [#US 100771T ?01 ]
>>>
>>> User Feedback: 29
>>> User State: ?01
>>>
>>>
>>> Browser info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
>> SLCC1;
>>> .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506)
>>>
>>> Help Contact Us Next Gen > Other
>>>
>>> Message: I contacted the seller on 2 occasions about a month ago.
>> After
>>> not hearing back and feeling I got screwed by the seller in not
>>> providing the support they claim in the sale, I then on 2 occasions
>> have
>>> contacted the mfg without a response from them either. This product
>>> should be banned from eBay and the sellers also. I did not keep
> copies
>>> of the sellers emails I sent but this is what I sent to the mfg.: